At Six Seasons Recovery, we believe recovery works best when there is open communication between the client, their support team and appropriate medical professionals. Every person entering rehabilitation has different circumstances, needs and history. For that reason, we encourage clients to communicate openly throughout their stay.

Speak Up When Something Is Wrong

If something is worrying you, something does not feel right, or you need additional support, please tell your support worker or the appropriate member of the team. The earlier a concern is communicated, the greater the opportunity to understand it, respond to it and, where appropriate, resolve it.

Be Honest About Your Medical Condition

Clients should provide accurate and complete information about their medical and mental health circumstances to the appropriate professionals, including relevant medications, previous diagnoses, current symptoms, allergies and other important medical information.

Our team can only respond appropriately to information that is provided. Hiding important medical information can make it harder for professionals to provide appropriate support.

Don’t Hide Your Past History

Previous treatment, substance use, mental health history, family circumstances and previous rehabilitation experiences can be relevant to understanding a person’s needs. We encourage clients to be honest about their history without fear of judgement.

Give Feedback While You Are Still With Us

If something concerns you, tell us at the time. Waiting months or years before raising an issue can make it harder to establish what happened, who was involved, what was discussed and what steps could have been taken.

This is not about preventing criticism. It is about creating an opportunity for communication, investigation and resolution while the circumstances are current and everyone has an opportunity to respond.

Stay Focused on Your Recovery

Rehabilitation can be emotionally challenging. We encourage clients to focus on their recovery, follow appropriate professional guidance and communicate openly when they are experiencing difficulties. Asking for help is not a weakness. Speaking up is part of recovery.

Feedback Is Valuable — Positive or Negative

Six Seasons Recovery welcomes honest feedback. Positive feedback helps us understand what is working well, while constructive criticism helps us identify where improvements may be needed. Feedback is most useful when it is accurate, specific and provided at the appropriate time.

If something is wrong, tell us. If you need help, ask for it. If your circumstances change, let us know. If you have a concern, raise it while there is an opportunity to address it.

Most Importantly: Be Truthful

Rehabilitation is built on trust. That trust must work both ways.

We ask every client to be honest about their circumstances, medical history, experience and concerns. In the same way, we believe that feedback or public statements about a rehabilitation service should be truthful, accurate and based on what actually occurred.

If something went wrong, tell us. If you have a concern, raise it. If you need help, ask for it. If something needs to be corrected, give us the opportunity to address it.

Constructive criticism can help a rehabilitation service improve. False or misleading claims can unfairly damage the reputation of an organisation and the people who work hard to support clients.

Our Commitment

Six Seasons Recovery remains committed to listening, responding to genuine concerns, protecting client privacy and continuously improving our services.

We recognise that every client has the right to their own experience and opinion. We simply encourage everyone who enters rehabilitation to communicate openly, honestly and promptly — because timely communication gives everyone the best opportunity to understand, support and resolve issues.

Your voice matters. Use it honestly, use it respectfully, and use it when it can make a difference.