Recent 7NEWS coverage has raised serious allegations about Six Seasons Recovery. We respect the media’s right to investigate and a former guest’s right to speak about her experience. However, we are concerned that the public discussion is being shaped by a highly selective version of events, while important contemporaneous information has received far less attention.
Six Seasons Recovery does not believe serious allegations should be judged solely on headlines, personal claims or the previous business history of an individual associated with the organisation. The service provided by Six Seasons must be assessed on its own contracts, policies, staff, records, services and the documented experience of its guests.
The documented timeline matters
The former guest entered into a documented residential program with Six Seasons Recovery. The original agreement provided for a 21-day onsite term. The guest subsequently remained for additional services, including a further residential period. We also provided additional support through weekly doctor appointments to review and adjust her medication as required to assist with the withdrawal process. These additional services were separately documented and paid for.
This is important context because the public narrative can give the impression that the guest simply attended a fixed program and was then left without support. The contemporaneous records show a more detailed sequence of services and additional support.
The change in public account raises legitimate questions
There is also a significant change in the former guest’s public feedback. Following completion of treatment, she posted a highly positive five-star review referring positively to members of the Six Seasons team. That review was subsequently changed to a one-star review containing serious criticisms.
We are not going to speculate about why the review changed, who may have influenced the guest, or whether anyone pressured her. We do not have evidence that would justify making such an accusation. But the change, together with the timing and the subsequent media coverage, raises legitimate questions about context that deserve to be considered before conclusions are drawn.
We will not compromise client confidentiality
Six Seasons Recovery could provide considerably more information about the individual circumstances involved. However, doing so would mean discussing private client information, treatment details and confidential records in a public forum. We will not do that simply to win a media argument.
Protecting client confidentiality is not an admission that allegations are correct. It is a responsibility we take seriously. Where necessary, the full documentary record can be provided through the appropriate legal or regulatory process.
The focus should be on evidence — not association
We are particularly concerned that the coverage places substantial emphasis on the previous business history of Danny Coyne. Whatever views people may hold about his previous business affairs, that history should not automatically determine the quality, conduct or standards of a separate organisation and service.
Six Seasons Recovery should be judged on what Six Seasons actually provides, the qualifications and roles of its staff, its contractual terms, the support made available to guests, and the evidence relating to individual stays.
Our position on the allegations
Six Seasons Recovery rejects any suggestion that it deliberately misrepresented its service or presented itself as a hospital or inpatient medical facility. Guests are informed about the nature of the retreat and the scope of the services provided, including through the admission process and contractual documentation.
Where additional support is requested or required beyond the standard program, that support can be arranged subject to the applicable terms and costs. Where a guest’s needs exceed what a private retreat can safely provide, referral to an appropriate medical facility is the responsible course of action.
A request for fairness
We are not asking the public to ignore criticism. We are asking for the same standard of fairness that should apply to any organisation facing serious allegations: consider the evidence, consider the full timeline, consider both sides, and distinguish allegation from established fact.
A former guest is entitled to express her experience. Six Seasons Recovery is equally entitled to correct the record where statements are disputed or where important context has been left out.
We will not attack a former client, publish private medical information or speculate about her motives. Our response is firm because the allegations are serious, but it is also responsible because the people involved deserve privacy and fair treatment.
The full story matters
One media report does not define Six Seasons Recovery. Nor should a person’s previous business history, a changed online review or a set of disputed allegations be treated as a substitute for evidence.
We remain confident that the full documentary record provides important context. We will continue to cooperate with appropriate enquiries and defend the reputation of Six Seasons Recovery through facts, evidence and transparency — while respecting the privacy of our clients.
Our clients are at the heart of everything we do
At Six Seasons Recovery, we understand that trust is not something that can be created through advertising or a headline. Trust is earned — one client, one family and one recovery journey at a time.
Over time, many people have placed their trust in Six Seasons during some of the most difficult periods of their lives. They have stayed with us, worked with our team, completed their programs and, importantly, chosen to share their experiences and feedback.
Our client stories and testimonials reflect experiences that cannot be reduced to a single media report. They speak about the kindness of our team, the environment, the personalised approach and the feeling of being supported throughout their journey.
We are proud of every person who has walked through our doors — and we remain committed to earning the trust of every person who comes to us for help.
We do not claim that every person’s experience will be identical. Recovery is deeply personal, and every client has different needs, expectations and circumstances.
But we also believe it is important that the public sees the whole picture.
A single complaint should be heard and taken seriously. At the same time, the experiences of the many people who have trusted us, completed their programs and shared positive feedback should not be ignored.
Our commitment remains unchanged
• Putting our clients and their wellbeing first.
• Providing personalised support based on individual needs.
• Treating every client with dignity, compassion and respect.
• Protecting client privacy and confidentiality.
• Listening when clients raise concerns.
• Continuing to improve our services.
• Building trust through actions, not just words.
• Supporting clients beyond their residential stay through ongoing aftercare.
We don’t expect everyone to judge us based on what we say. We invite people to look at the evidence, the experiences of our clients and the work we continue to do every day.
Our reputation has been built over time — through the trust of our clients and their families. We intend to keep earning that trust.
WHY IS SIX SEASONS RECOVERY BEING DEFINED BY A PAST BUSINESS — RATHER THAN BY THE EVIDENCE OF ITS OWN OPERATIONS?
There is a serious question that needs to be asked about the way this story is being presented.
Why is Six Seasons Recovery being continually connected so heavily with the history of New Sensation Homes, as though the failure of a previous business is itself evidence against a completely separate recovery service?
Yes, Danny Coyne has a history that has been publicly reported. Yes, the collapse of New Sensation Homes affected customers. Those issues should not be hidden, and Danny has previously acknowledged the failures of that business and apologised to those affected.
But acknowledging a past failure does not mean that every business, service or organisation associated with the same individual should automatically be judged guilty by association.
Six Seasons is a separate operation, with its own staff, services, clients and processes. Allegations should be investigated, but allegations are not established facts, and disputed claims deserve proper context.
We welcome scrutiny and legitimate questions. What we ask for is fairness, balance and evidence — not a narrative built around the easiest headline.
Judge Six Seasons Recovery on Six Seasons Recovery.
The full story matters.
This statement is intended as a strong but factual public response. Before publication, it should be reviewed by the organisation’s Australian legal adviser, particularly any wording concerning a former client, medical or treatment matters, alleged pressure or influence, and statements about individuals.
Source context: 7NEWS coverage concerning Six Seasons Recovery and the organisation’s contemporaneous admission, service and payment records. The wording above deliberately avoids publishing confidential medical or behavioural information about the former guest.
